Your Utility Outage Communications Plan: Time to Take a Second Look?

For those of you responsible for utility outage communications, I ask you this: how confident are you in your ability to communicate with customers should such a crisis occur?

With a growing body of evidence suggesting that storms will worsen – and in light of the recent devastation caused by hurricane Sandy – the time is ripe to re-evaluate your outage communications plan.

And if you’re still in doubt, one only needs to point to the fall-out from Sandy when utility companies such as Long Island Power Authority were not prepared. So don’t be left in the dark or worse [...]