A Climate of Change: Protecting the Future of Our Customers, One Microservice at a Time

“The safest road to Hell is the gradual one – the gentle slope, soft underfoot, without sudden turnings, without milestones, without signposts,” said C.S. Lewis.

When it comes to technology, survival is dependent on the ability to adapt quickly to change—even when it hurts a little. So what does it take to not just survive, but thrive in a whirlwind of changing technology? We’re glad you asked. We happen to be going through the most hair-raising, exciting, “we’re-not-in-Kansas-anymore-Toto” whirlwind in our company’s 20-plus year history. And we did it on purpose. To ourselves.

Why? We knew that eventually our customers would reach the ceiling of what traditional contact center and customer engagement solutions could do. What happens after that? How do you plan for change that possibly hasn’t even been imagined yet?

You crash through the ceiling.

“Our [microservice] architecture is a radical departure from what’s offered by our largest cloud competitors. This isn’t based on a monolithic, interlinked software application made to work for multiple tenants. Our PureCloudplatform’s unique design means no single point of failure, infinite scalability, and immediate and continuous delivery of new features,” said our Founder and CEO Dr. Donald Brown in a recent press release.

This new microservice cloud architecture provides greater reliability, elasticity and open-ended possibilities that weren’t imaginable in monolithic applications.

This sky’s-the-limit, brave new world in cloud solutions has permeated our business, our culture, and the way we think about our customers. With more than 80 customer deployments at Fortune 500 companies, we can’t afford to stop innovating.

We’ve deployed our solutions for more than 6,000 customers in more than 100 countries. That’s a lot of people depending on us to jump headfirst into the whirlwind of change so that when their technology needs to evolve, we’re ready.

We’re committed to being a trusted advisor to all of our customers– whether they joined us 20 years ago or 20 minutes ago.

“We constantly look for ways to make our PureCloud services more valuable to customers. In the end, our goal is to become a high-velocity cloud company that develops new technology at a faster pace, and is incredibly easy to do business with,” Brown said.

Learn more about our customer milestones in an infographic, here.

Lori Stout

Lori Stout

A disciple of all things customer marketing, Lori is constantly looking for new ways to help organizations use Interactive Intelligence solutions to delight their customers. Lori has five kids, 224 shoes and a very patient husband. She hasn't had spare time since 2006, but vaguely remembers what it was like.