Are You Battling the Trolls of Customer Experience?


Trolls are often depicted as happy, magical little creatures. In the DreamWorks Animation film Trolls, they stay happy by creating positive experiences as part of their everyday lives. You’ll find trolls in every business. Some are happy, some are not! How many types of trolls do you recognize from our list below, and what can you learn from them about customer experience?

Click here to read entire blog from Genesys Senior Director of Product and Solution Marketing Lisa Abbott.

Lisa Abbott

Lisa Abbott

Lisa is the Senior Director of Product and Solution Marketing for Genesys.