Assessing Contact Center Fraud with Pindrop

pindrop_contact_center_fraud-e1486145843528

Did you know that contact center fraud loss is expected to double from $393M to $775M by 2020?  Contact centers agents often fall victim to the social engineering methods that enable fraud attacks. According to Aite Group, the top fraud trends include: transactional fraud, mobile wallet fraud, ordering access devices, social engineering, and account takeover fraud.

What do enterprises need in a contact center fraud solution?

Click here to read the entire blog post from Genesys Director of Innovations Group Juergen Tolksdorf.

Juergen Tolksdorf

As Director of Innovations Group, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.