A Closer Look at Interaction Dialer 4.0

You may have read recently about the release of our latest version of our Interaction Dialer® product.  Interaction Dialer® 4.0 offers a wide variety of features, and enhances many of the items from our previous release.  I am particularly excited about it, as I was heavily involved with our internal testing and spent most of this year working directly with this product.  I’d like to use this blog post to add some additional context to the key highlights of this version.

#1 – The Removal of Workflows

One of the biggest changes in the 4.0 release is the elimination of […]

The Disappearing Desktop

The mainframe computer debuted in the 1960s.  These machines were very simple in nature, but took up an entire room and required a tremendous amount of power.  I’m sure the engineers behind them never would have imagined that the same technology would become a commodity and also end up in the palm of a person’s hand. The smartphone, and certainly now the tablet, have changed the way business is done. Subsequently, now that Internet availability is so common, it’s hard to imagine that the desktop would potentially be rendered unnecessary.

As a network admin, infrastructure planning and scalability preparation is […]

Who Says We Can’t Spring Clean in December?

As 2011 comes to a close, it is always good to be introspective about things that you have done over the year.  In order for your business to remain competitive, functional and efficient, it is important to continually monitor your processes and operations.  It is also good to audit security policies.

One thing I have noticed is over the last decade, the remote worker is becoming increasingly abundant.  One of our customers, VIPdesk, modified their entire business model to adjust for remote workers.  They found that remote workers were typically more educated, and had lower attrition rates than traditional contact […]

How Innovation Enables Us To Move Forward

Welcome to my first post in The Tech Lounge! My name is Travis Gillison, and I have been employed as a member of the Product Integration Team within Testing since November of 2007. During my tenure, I have had the opportunity to see how our product is used in the field, and subsequently, how it has changed.  This has enabled me to glean a thorough understanding of what we do here at Interactive Intelligence.  I get the “bird’s eye view” of our software.

You may not know this, but most of the new features and changes made within our Service […]