Call Centre Helper Names Interactive Intelligence A Top 10 Winner For Its Contact Centre Software


We’re pleased to share that the Interactive Intelligence Customer Interaction Centre (CIC) customer engagement software suite has been named a UK 2016 Top 10 Call Centre Helper Technology Award winner.

The awards are based solely on impartial end-user voting. Here are a few comments about why voters chose CIC:

  • “Instead of wondering how to do it, we can say to client: what do you want?”
  • “Best UC/CC solution ever!!!!”
  • “All services integration without deployment headaches.”
  • “Ease of use.”
  • “Multichannel features.”
  • “Simple management.”
  • “Stability.”
  • “The flexibility to meet our needs.”

I want to personally thank all who voted for CIC.

To all our customers, know that we remain committed to further improving CIC with an R&D investment of more than $25 million and a roadmap that includes many security/compliance enhancements, even better reliability, and increased scalability. In fact, today CIC can handle a whopping 10,000 concurrent agents on a single system.

And we love hearing from our customers! You can submit a review on Facebook, here.

To learn more about CIC and our latest cloud solution, PureCloud®, visit us at Customer Contact Expo, Olympia London, Sept. 28-29, booth C540. If you haven’t registered yet, you can today for free! You can also join the conversation on Twitter using #CCExpo16.

Melissa Cowdry

Melissa Cowdry

Melissa Cowdry is the Field Marketing Manager for the UK and Ireland responsible for the local strategy and execution of marketing projects that support the global marketing efforts of Interactive Intelligence. Prior to working at Interactive Intelligence, Melissa has successfully delivered marketing projects for a variety of organisations such as HP and Nielsen BookData.