We’re pleased to share that the Interactive Intelligence Customer Interaction Centre (CIC) customer engagement software suite has been named a UK 2016 Top 10 Call Centre Helper Technology Award winner.
The awards are based solely on impartial end-user voting. Here are a few comments about why voters chose CIC:
- “Instead of wondering how to do it, we can say to client: what do you want?”
- “Best UC/CC solution ever!!!!”
- “All services integration without deployment headaches.”
- “Ease of use.”
- “Multichannel features.”
- “Simple management.”
- “The flexibility to meet our needs.”
I want to personally thank all who voted for CIC.
To all our customers, know that we remain committed to further improving CIC with an R&D investment of more than $25 million and a roadmap that includes many security/compliance enhancements, even better reliability, and increased scalability. In fact, today CIC can handle a whopping 10,000 concurrent agents on a single system.
And we love hearing from our customers! You can submit a review on Facebook, here.
To learn more about CIC and our latest cloud solution, PureCloud®, visit us at Customer Contact Expo, Olympia London, Sept. 28-29, booth C540. If you haven’t registered yet, you can today for free! You can also join the conversation on Twitter using #CCExpo16.