Overview

Regular Expressions Tip for Interaction Gateway or SIP Proxy

When setting up a route for Interaction Gateway or Interaction SIP Proxy you use Perl regular expressions to define the route patterns.

My classroom environment in Indianapolis has over 100 IC servers, each with its own range of phone numbers.  My 4.0 servers, for example, each have 20,000 different phone numbers assigned.  I really don’t want to have to create one route for each phone number on each server!

Let’s take a single server as an example.  ICServer01a needs to receive calls to 1317201xxxx, 317201xxxx, 201xxxx, 1702201xxxx, and 702201xxxx where xxxx is the range 0000-9999.  If I were to set [...]

Quickly Figure Out Why Calls are Failing

Reaching back to my days as the Principal Engineer in support, I wanted my first blog to touch on something that the users of our system can utilize to save them time when something causes their calls to stop working correctly.  The key for a CIC administrator is to first narrow down whether the call problem lies on the SIP/network side OR the TDM/telephony side.  Figuring this out quickly can save the business countless calls, time, and essentially money!

The best place to determine which side the problem exists in is the gateway.  The two makes of gateway sold by [...]