#CCExpo16 speaker profiles: John Roberts, CEO and Founder of AO.com


Olympia London will open its doors to Customer Contact Expo 2016 on September 28, 2016 for a two-day exhibition of the most innovative technologies in the customer service industry.

The event is the biggest conference dedicated to the improvement of customer experience in Europe and attracts some of the most well-known names in the industry as a result.

We’re sponsoring two thought-leadership keynotes at the show. Read on to find out more.

John Roberts, CEO of AO.com

John Roberts is the mastermind behind the hugely successful online electricals retailer, AO.com.

He’d worked for years in the kitchen appliances industry when he made a £1 bet with a friend who thought he couldn’t make a success of selling them online. He had doubters, but, 14 years later, AO.com floated for £1.2 billion.

John has overseen the impressive growth of the company over the years with his management team and has revolutionised the way the online retail of electrical s works in the UK.

His many awards and achievements have led him to become one of the most respected business leaders in the world including:

  • Ranked 9th in Glassdoor’s Highest Rated CEOs 2016
  • Ranked 7 in the Management Today’s Top 100 Entrepreneurs 2014
  • Ranked 2nd in the 2013 Best Companies Best Leader List

Learn more about his keynote below.

10 principles of AO.com success

29 September 11:40 AM -12:20 PM
John’s keynote speech will draw upon decades of experience to explain exactly how he and his team made such a ground-breaking success of AO.com.

He’ll address the key principles that transformed a £1 bet into a £1.2 billion business, making AO.com one of the most successful and innovative companies in the online world.

One of the key aspects of success for AO.com has been its unerring determination to put the customer first, creating a new precedent for all who follow.

Don’t miss John’s keynote the second-day of the event! Register for free today to see his presentation.

Click here to read the profile of the first-day speaker at Customer Contact Expo 2016, Ralph Echemendia, ‘The Ethical Hacker’.

Randi Roger

Randi Roger

Randi Roger is both the global manager of marketing programs and operations as well as acting U.K. marketing manager of operations for Interactive Intelligence. No matter which hat she is wearing, all her time and energy are spent planning and implementing marketing projects that support the global marketing efforts. Prior to working for Interactive Intelligence, Randi successfully managed a cloud-based hands-on set of virtual labs teaching higher education students how to harden a network against cyber attacks.