#CCExpo16 Speaker Profiles: Ralph Echemendia, ‘The Ethical Hacker’


Olympia London will open its doors to Customer Contact Expo 2016 on September 28 for a two-day exhibition of the most innovative technologies in the customer service industry.
The event is the biggest conference dedicated to the improvement of customer experience in Europe and attracts some of the most well-known names in the industry as a result. We’re sponsoring two thought-leadership keynotes at the show. Read on to find out more.

Ralph Echemendia, Technical Advisor in Hollywood

Ralph Echemendia is a world-renowned cyber security expert who makes his name as ‘The Ethical Hacker’ in Hollywood.

Following his work as an information security executive for Terremark Worldwide, which was acquired by Verizon in 2011, he made the move to Hollywood to work as a technical supervisor and digital security advisor with the most recognized experts in the industry.

Most recently, he worked with Oliver Stone on the upcoming release of Snowden and has previously exercised his security expertise on Savages (2012) and Nerve, due to be released in 2016.

Before his appearance at this year’s Customer Contact Expo, Ralph was featured as a speaker or a panellist at the likes of South by Southwest (SXSW), the LA Film Festival and the Tribeca Film Festival.

In September, Ralph will be a sponsored keynote speaker at Olympia London on Day #1. He’ll be sharing his expert views on digital security in the modern age and its impact on companies and customers. Read more about his keynote below.

Hacking Your Assets: The Price of Convenience
28 September 11:40-12:20PM
In the last 20 years or so, we built a world radically different from what came before, and we are in the middle of some sort of technical curve to an unknown destination.

The whole world is more concerned about privacy and security today than ever before. Our entire lives are tracked in cyberspace. We now live in clouds, grids and the ever growing internet of things.

What happens when we don’t understand the meaning of this transition into the digital Pangea, much less the meaning of security?

Hacking is in the news every day, and there is no end in sight as the risks to individuals and businesses continue to grow.

There is a price to pay for convenience. From politics, the economy and other influences, our lives are shaped by how we use technology.

We have seen a great deal of sacrifice in the name of security, but it seems pertinent that we do not even have a robust philosophical definition for what ‘cyber security’ actually is.

This keynote will discuss and demonstrate the vast misunderstandings of security today and what we can do to better equip ourselves to handle present and future threats.

Don’t miss Ralph keynote the first-day of the event! Register for free today to see his presentation.

Click here to read our profile of the second-day keynote speaker at Customer Contact Expo 2016, John Roberts, CEO and Founder of AO.com.






Randi Roger

Randi Roger

Randi Roger is both the global manager of marketing programs and operations as well as acting U.K. marketing manager of operations for Interactive Intelligence. No matter which hat she is wearing, all her time and energy are spent planning and implementing marketing projects that support the global marketing efforts. Prior to working for Interactive Intelligence, Randi successfully managed a cloud-based hands-on set of virtual labs teaching higher education students how to harden a network against cyber attacks.