Does software still have a “best-by” date?


It’s a common understood truth within information technology that the systems and software you purchase will eventually come to an “End of Life” (EOL) date. While the definition of EOL can vary by vendor, the simplest interpretation is either it’s time to look for a new solution or your support vendors are going to rake you over the coals.

A great example of this occurred when in a previous position my team had to support a legacy multi-cabinet PBX that was around 10 years outside of the EOL, which was costing an enormous amount of money for yearly support from a third party company. In addition to the cost and operational risk of running old software, you are also subject to ridicule from industry colleagues about the legacy technology you’re using. Today, we are even witnessing legacy software being politicized for intentional problems within government agency efficiency; “FBI Sued for using 20-year-old software to slow-walk FOIA requests.”

So while it’s been the understood truth, my question is, ”Does software still have a ‘best-by’ date?” We have believed this to be true for so many decades it can be hard to see things differently, and we can be cynical when hearing vendors talk “future proof”. Note when I say “we” I am 100 percent lumping myself into that group as I am extremely cynical to marketing advertisements. So bear with me through my next few blog posts as I outline the changes I see within the industry that are moving us towards the concept of software services that no longer have a “best-by” date.

Also, join me and guest presenter Art Schoeller, vice president and principal analyst at Forrester Research, Aug. 30 for a virtual event to discuss this very topic! Register now.

Jack Nichols

Jack Nichols

Jack Nichols has been working within Interactive Intelligence’s cloud divisions since 2010. He saw the power of PureCloud and started working to evangelize the platform in 2014. Recently Jack has started focusing on growing PureCloud through Interactive’s channel partners. Before that he built the CaaS network operations and technology operations group from the ground up. Prior to joining Interactive Jack ran the global voice, data and security teams supporting 30+ locations for BrightPoint Inc. (acquired by Ingram Micro).