Genesys ushers in a new era in customer experience


Today, I’m pleased to announce that Genesys has completed our acquisition of Interactive Intelligence.

With this announcement, Genesys ushers in a new era in customer experience. The combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on exceptional customer experience.

Click here to read entire blog from Genesys CEO Paul Segre.

Paul Segre

Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth, including record revenues of more than $740 million in 2013. Paul joined Genesys in 2002 as chief technology officer with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service, and support. From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys. During this time, he led a worldwide team and grew revenues to more than $2.9 billion. Prior to Genesys, Paul held senior positions at DSC, Bell Labs, and AT&T Network Systems in strategy, business development, and operations support systems development. He holds a bachelor's degree in mathematics and a master's degree in operations research from Stanford University.