PureCloud Wins Frost & Sullivan’s North American Cloud Contact Center Visionary Innovation Leadership Award

FS_LeadershipAward2016_Blog_720px_0416Interactive Intelligence has received Frost & Sullivan 2016 North American Cloud Contact Center Visionary Innovation Leadership Award. Frost & Sullivan selected Interactive for the award based on the visionary innovation and performance of its latest cloud solution, PureCloud.

This award is given to a single vendor based on how it performs against key competitors in the following areas: company culture, vision alignment, technological sophistication, a focus on unmet needs, growth performance, and growth pipeline.

According to the report, “Interactive Intelligence has produced a winner with the strategy behind the design of PureCloud. Its rapid scalability, flexibility, ease of use, and affordability address key needs in the market. With its strong overall performance and potential to increase its market presence with PureCloud, Interactive Intelligence has earned Frost & Sullivan’s 2016 Visionary Innovation Leadership Award for Cloud Contact Centers.”

PureCloud leverages an all-in-one software architecture with capabilities in revolutionary ways, creating unprecedented opportunities for contact centers with rich customer engagement features such as omnichannel routing, interactive voice response, real-time speech recognition, recording, quality monitoring, workforce optimization, reporting and analytics, and outbound dialing.

In addition, the Frost & Sullivan award highlights that PureCloud provides the enterprise with instantaneous and uninterrupted delivery of state-of-the-art applications. “PureCloud brings significant technological advantages to the market. PureCloud was architected as a set of stateless, independently load-balanced microservices running atop the scalable Amazon Web Services Cloud. This architecture was designed to achieve new levels of reliability, security and scalability. PureCloud integrates easily with third-party applications using REST APIs.”

The report also commends Interactive Intelligence for making it easy to purchase PureCloud. “The company took a number of steps to make it easy and affordable to adopt PureCloud. It created a subscription plan that enables customers to pay monthly for what they use, with no commitment and no hidden fees at competitive prices. It also implemented an online ordering process that enables organizations to purchase directly from the company’s website, and lets customers change their subscription at any time.”

Download the full report, here.

Interactive Intelligence PureCloudSM is our latest microservice-based customer engagement cloud platform, a subscription-based scalable system that also helps the rest of your business stay in touch through a rich corporate directory, ‘big data’ search, ad hoc and rules-based groups, chat, video chat, and document sharing features.