So where is all this going? Will it be de facto standard with software development? I’ve got to say I’m hearing more and more requests for this capability in our interfaces. We do already support this feature, but it is requested in just about any place a user uses to enter text – when building a form in the Quality Monitoring questionnaire… when entering comments on agent’s score card… when building canned responses for chats and emails.
How about transcription? Are you seeing more demand for this capability? Is there a ROI or business case for this feature? I’m interested in what your hearing.
Thanks for reading. I have purposefully misspelled a word in this post. Can you find it? Don’t cheat by cutting and pasting into Outlook or Word : )