Reaching back to my days as the Principal Engineer in support, I wanted my first blog to touch on something that the users of our system can utilize to save them time when something causes their calls to stop working correctly. The key for a CIC administrator is to first narrow down whether the call problem lies on the SIP/network side OR the TDM/telephony side. Figuring this out quickly can save the business countless calls, time, and essentially money!
The best place to determine which side the problem exists in is the gateway. The two makes of gateway sold by [...]