The Cloud is Changing the IT Landscape for the Better

For some IT departments, the idea of saying goodbye to the soothing, gentle hum of server racks and the organized chaos of connector cables seems daunting. However, as businesses steadily move toward cloud-based solutions, there will come a time when IT will have to follow suit–with an understandable amount of diplomatic resistance.

In truth, there’s far more to revere than abhor about the cloud as it continues to change the IT landscape.  Here are a few tips to keep in mind during a transition to the cloud:

Agility is Key

The most important thing management can do is coach the IT team to be agile, adaptable, and open to the new business requirements that come with a cloud environment.  The perception that the cloud will storm in like a playground bully, and replace IT staff is simply not true—instead, it presents an opportunity to expand skills and abilities to meet changing business needs.  With the cloud, comes an increased need for workers who know everything–from virtual load balancing and DevOps protocols to mobile-based services and big data management.

Making IT Fit

For decades, most IT departments existed as a siloed arm of the business at large. Gone are the days of IT simply acting as an “order fulfillment machine.” The cloud has cultivated an integrated approach to business-level operations, allowing IT professionals to determine how they fit within the company to help drive change.

Not only does the cloud free up more time for programmers and engineers to develop and test apps and software, but they can also fulfill product and internal support requests much more quickly.

Fostering a Startup Mentality

Some companies are shifting away from the term “IT department” altogether. While seemingly superficial to some, the idea of dissolving the traditional identifier of IT for something more approachable and easily identifiable breaks down the stigma that has plagued IT for years.

A name change also opens up IT employees to new, tech-focused opportunities. The cloud, as a concept, denotes fluidity and agility, much like the expectations that come with working for a startup.

A great way to foster the agile, startup mentality is to facilitate an environment that gives IT staff the ability to wear multiple hats—even in something as simple as a name.

Bringing IT Confidently into the Cloud

The revolutionary new ways that IT can incorporate current practices into the cloud are exciting and plentiful. It doesn’t have to be a big, scary start-from-scratch do over. With the right combination of coaching and support from all levels of management, a move to the cloud could be the best thing that ever happened to traditional IT.

Join us for a live Web event June 14, to hear Ovum discuss their perspective on a cloud vs. on-premises deployment. You can register here.

Lori Stout

Lori Stout

A disciple of all things customer marketing, Lori is constantly looking for new ways to help organizations use Interactive Intelligence solutions to delight their customers. Lori has five kids, 224 shoes and a very patient husband. She hasn't had spare time since 2006, but vaguely remembers what it was like.