This Valentine’s Day, Make Your Customers and Employees Love You


Whether you are in the dating phase with a customer or a long-term relationship, great communication is key to a successful customer relationship. The same can be said with the relationships with your contact center employees. They need training, coaching, and the gift of great tools to make them love their job. Make your employees love you, and your customers will love you too!

We have compiled a Valentine’s Day list for you: webinars, blogs, videos and eBooks all focused on how to make the relationship with your customers and workforce a success. Think of this list like a box of Valentine’s Day chocolates of CX knowledge.

Click here to read the full blog post from Genesys. 

Rachael Royds

Rachael Royds

As Director of Social Media Marketing at Genesys, Rachael leads the Genesys social media strategy globally for marketing, corporate communications, and employee advocacy. Rachael brings over 10 years of experience in B2B, B2C, and non-profit marketing. She previously held marketing roles at Arrow Electronics and Comcast Cable. Rachael has a Bachelor of Visual and Media Arts degree from Emerson College.